Once a KPI has been created, you can add readings to track progress and performance over time.
How to Add a Reading
- Navigate to the KPI you want to update.
- Click Add a reading in the top-right corner of the screen.
- In the Add Reading box, check that the Period dropdown matches the timeframe you want to record against.
- Enter your reading and, if needed, add notes or attach supporting documents. These will appear in the table below the KPI for easy reference.
- For example, if you are tracking system availability and it drops below your SLA target, you can note the circumstances that led to the variance.
- For example, if you are tracking system availability and it drops below your SLA target, you can note the circumstances that led to the variance.
- Click Add to save your reading.
Your reading will now display on the KPI graph.
Amending a Reading
If you need to make changes to a reading:
- Click the pencil icon at the end of the row for the reading you want to update.
- Edit the details as required and save your changes.